Responsible Gaming at cg999
cg999 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools to stay in control — always.
Gaming Should Always Be Fun
At cg999, we believe that online gaming is a form of entertainment — not a solution to financial problems, and not a guaranteed way to make money. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy our cricket betting, live casino, and slot games as a recreational activity within their personal budgets. We want to keep it that way for everyone.
Responsible gaming means making conscious choices about when you play, how long you play, and how much you spend. cg999 provides a suite of practical tools that put you in charge of your own experience — and our support team is available around the clock to help any player who feels they need assistance.
Responsible Gaming Tools Available on cg999
cg999 provides four key self-management tools that every registered player can access by contacting our support team. These tools are free to use and take effect promptly once requested.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once your limit is set, it cannot be increased for 48 hours, giving you a built-in cooling-off period.
Session Time Limits
Limit how long each gaming session runs. When your chosen time is up, your session ends automatically. You can set limits from 30 minutes to 8 hours per session.
Time-Out Period
Take a short break from the platform — from 24 hours up to 30 days. Your account is temporarily suspended; no deposits, bets, or logins are possible during a time-out.
Self-Exclusion
Permanently or long-term exclude yourself from the platform for a minimum of 6 months or indefinitely. Self-exclusion cannot be reversed during the chosen period — this is intentional.
📩 To activate any of these tools, contact our support team at [email protected] with your registered account details and the specific tool you wish to apply. All requests are processed within 1 business hour during operating hours.
How to Keep Your Gaming Safe and Enjoyable
These practical habits help keep gaming a positive part of your life rather than a source of stress or financial pressure:
Set a Budget Before You Play
Decide the maximum amount you are comfortable losing before you start a session. Treat it as the cost of entertainment — like a cinema ticket or a meal out. Never deposit more than you can afford to lose.
Track the Time You Spend
It is easy to lose track of time when playing. Set an alarm or use cg999's session time limit tool to ensure your gaming sessions have a natural end point. Take regular breaks — even 10 minutes away from the screen helps.
Never Chase Your Losses
Chasing losses — continuing to bet in order to win back money you have already lost — is one of the most common patterns that leads to problem gambling. If you have reached your session budget, stop. The games will be there tomorrow.
Keep Gaming Away From Children
If you share a device with younger family members, use your device's parental controls and ensure your cg999 account is always logged out after use. Never share your login credentials with anyone, and keep your account password private.
Signs That Gambling May Be Becoming a Problem
Gambling problems do not always develop overnight. The following patterns can be early warning signs that your relationship with gaming may need attention:
- Spending more money than you planned, or more than you can afford, in a single session or over a week.
- Feeling anxious, irritable, or restless when you are not playing, or when you try to stop.
- Borrowing money or selling possessions to fund your gaming sessions.
- Hiding your gaming activity from family or friends, or lying about how much you have spent.
- Missing work, family commitments, or important responsibilities because of time spent gaming.
- Using gaming to escape from stress, depression, or personal problems rather than addressing them directly.
⚠️ If you recognise any of these patterns in your own behaviour, please reach out to cg999 support or contact a professional counselling service. Acknowledging the issue early is the most important first step. You are not alone, and help is available.
How to Self-Exclude from cg999
Self-exclusion is the most powerful tool available for players who feel their gaming has become out of control. When you self-exclude from cg999, your account is immediately and fully suspended for the duration you choose. You will not be able to log in, deposit, place bets, or receive promotional communications during your self-exclusion period.
To request self-exclusion, contact our support team at [email protected] from your registered email address. State clearly that you wish to self-exclude and specify your preferred duration: 6 months, 1 year, 3 years, or indefinite. Self-exclusion takes effect within 1 hour of your request being received. Any pending bets will be settled normally and your remaining balance will be returned to your registered payment method.
🔒 Once a self-exclusion period is active, cg999 will not accept any requests to lift the exclusion before the chosen period ends — regardless of the reason given. This policy exists specifically to protect players during a vulnerable period. If you are in the indefinite self-exclusion category, reinstatement requires a formal review process with a minimum waiting period of 12 months.
Protecting Underage Individuals from Gambling
cg999 takes underage gambling extremely seriously. Our platform is strictly restricted to players aged 21 and above. We conduct age verification checks at account registration and during the KYC process. Any account found to belong to a person under 21 will be permanently closed without notice, all winnings will be forfeited, and any deposited funds will be returned to the funding source.
If you are a parent or guardian and you believe a minor in your household has accessed or registered on the cg999 platform, please contact us immediately at [email protected]. We will investigate and close the account as a priority. We also strongly recommend using parental control software on shared devices to prevent access to online gaming platforms.
💡 Tip: If you share a phone or tablet with younger family members, log out of cg999 after every session and enable your device's screen time or parental access controls. This simple habit prevents accidental access by people who should not be using the platform.
Reach Out — cg999 Support Is Here for You
If you feel that gambling is becoming a problem for you — or for someone you care about — do not wait to ask for help. cg999's support team is trained to handle responsible gaming requests with sensitivity and without judgement. Everything you share with us is confidential.
cg999 Responsible Gaming Support
Email us any time — we respond within 24 hours:
Available 7 days a week, including Eid and public holidays.
When you contact us about a responsible gaming concern, please include your registered username and a brief description of the support you need. If you are writing on behalf of someone else, let us know. We take every responsible gaming request seriously and will always respond with care and discretion.
Play Responsibly, Play Safely
Have questions about responsible gaming tools or your account? Visit our FAQ page or learn more about how cg999 operates.