cg999 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal data cg999 collects, how it is used, who it may be shared with, and the rights you hold as a registered player on our platform.
Introduction — How cg999 Handles Your Privacy
cg999 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all users who register an account, browse the cg999 website, or interact with any service, feature, or communication provided by cg999. By using the cg999 platform, you acknowledge that you have read and understood the practices described in this policy.
We collect only the data that is necessary to provide you with a secure and personalised gaming experience. We do not sell your personal data to third parties. We do not share your data with advertisers or marketing networks. Where data is shared with third-party service providers — such as payment processors — it is done solely to enable your use of the platform and is governed by strict confidentiality agreements.
🔏 This policy uses plain language. If you have any questions about how your data is handled that are not answered here, please contact us at [email protected]. We will respond within 5 business days.
Our Six Privacy Commitments
SSL Encryption on All Pages
Every page on cg999 — from login and registration through to deposit and withdrawal — is served over HTTPS with SSL encryption. Data transmitted between your device and the cg999 platform is encrypted in transit and cannot be intercepted by third parties.
No Sale of Personal Data
cg999 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate and improve the cg999 platform for your benefit.
Transparent Data Collection
We only collect data that is necessary for a specific, stated purpose. Every category of data we collect is described in this policy. We do not collect data speculatively or beyond what is required to deliver our service securely and fairly.
Your Right to Erasure
Registered players may request deletion of their personal data by contacting support. Requests are reviewed within 10 business days. Some data may be retained beyond a deletion request where retention is required by law or for the resolution of outstanding disputes or financial obligations.
Cookies Used Minimally
cg999 uses cookies strictly for session management, security, and platform performance. We do not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage your cookie preferences through your browser settings.
Direct Contact for Privacy Queries
For any questions about how your data is processed, you can contact us directly at [email protected]. We do not route privacy requests through automated bots or third-party ticketing systems — a real member of the cg999 team handles every data query personally.
What Personal Data We Collect
cg999 collects personal data in several ways: directly from you when you register or use the platform, automatically when you browse the site, and from third-party services where required for payment processing or fraud prevention. The following categories of personal data may be collected:
- Identity Data: Your full name, date of birth, and national identification details provided during registration or KYC verification. This data is used to verify your identity and confirm your eligibility to use the platform.
- Contact Data: Your mobile phone number and email address. Used to send account notifications, security alerts, deposit and withdrawal confirmations, and support communications. Your mobile number is used to verify your account and for two-factor authentication where applicable.
- Financial Data: Your bKash, Nagad, Rocket, or Upay mobile wallet number as used for deposits and withdrawals. Full wallet credentials (PINs, passwords) are never stored by cg999. Only the wallet identifier necessary to process your transactions is retained.
- Activity Data: Your game play history, betting records, deposit and withdrawal transaction logs, bonus usage, and session timestamps. This data is used to manage your account, resolve disputes, comply with responsible gaming obligations, and detect fraud.
- Technical Data: Your IP address, device type, operating system, browser type, and approximate geographic location derived from your IP. Used for fraud detection, account security, and to ensure the platform displays correctly on your device. Geographic data is used to detect access from jurisdictions where cg999 is not available.
📌 cg999 does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or health information. The data we collect is limited strictly to what is necessary to operate a secure, compliant online gaming platform.
How We Use Your Personal Data
cg999 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is not described in this policy. The four primary purposes for which we process your data are as follows:
Account Management and Platform Access
Your identity and contact data are used to create and maintain your cg999 account, verify your eligibility, authenticate your login sessions, send account-related notifications, and enable customer support to assist you. Without this processing, we cannot provide you with access to the platform.
Payment Processing and Financial Compliance
Your financial data and identity information are used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify that payment methods belong to the registered account holder; and to comply with anti-money laundering obligations. Transaction records are retained in accordance with applicable financial record-keeping requirements.
Fraud Detection and Platform Security
Your activity data and technical data are used to identify and prevent fraudulent account activity, detect multi-accounting, identify unusual betting patterns, verify the integrity of transactions, and protect the platform from exploitation. Automated monitoring systems flag activity for human review where necessary.
Responsible Gaming Monitoring
Your activity data is used to monitor for signs of problematic gambling behaviour as part of our responsible gaming obligations. This includes tracking session length, deposit frequency, and betting volume against thresholds set by the responsible gaming framework. Where a player's behaviour triggers a concern threshold, our support team may make proactive contact.
Who We Share Your Data With
cg999 does not sell your data and does not share it for third-party marketing purposes. Data is shared only in the following specific, limited circumstances:
- Payment Processors: Your mobile wallet identifier and transaction amount are shared with bKash, Nagad, Rocket, or Upay solely to execute the payment you have requested. cg999 does not transmit your full identity data to payment processors beyond what is required by the payment network's own KYC standards.
- Game Providers: When you launch a game from providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, a session token is passed to the provider's game server to authenticate your game session. This token does not contain your name, payment details, or contact information — it is a temporary, anonymous session identifier generated by cg999.
- Legal and Regulatory Obligations: Where cg999 is required by applicable law, court order, or a legitimate regulatory authority to disclose personal data, we will comply with that requirement. Where legally permitted, we will notify the affected player before disclosure takes place.
🔐 All third-party service providers who receive any cg999 player data are bound by confidentiality agreements that prohibit them from using your data for any purpose other than the specific service they provide to cg999. We periodically review these agreements and our data-sharing arrangements.
Cookies and Tracking Technologies
cg999 uses cookies — small text files stored on your device — to ensure the platform functions correctly and securely. We use three types of cookies, all of which serve a functional rather than an advertising purpose:
Essential Cookies
These cookies are required for the platform to function. They manage your login session, maintain your authenticated state as you navigate between pages, and support security features such as CSRF protection. The platform cannot function without essential cookies — they cannot be disabled without breaking core platform functionality.
Performance Cookies
These cookies collect anonymous data about how players use the platform — for example, which pages are visited most frequently, average session duration, and error rates on specific features. This data is used in aggregate to identify and fix performance issues and improve the user experience. No individual player is identified by performance cookie data.
Security Cookies
These cookies support fraud detection and account security by storing an anonymised device fingerprint that helps cg999 identify whether a login attempt is coming from a recognised device. If a login is detected from an unrecognised device, additional verification may be required. Security cookies do not store any personally identifiable information directly.
Data Retention and Security Measures
cg999 retains your personal data only for as long as is necessary for the purposes described in this policy. For active accounts, data is retained throughout the lifetime of the account. Following account closure, certain categories of data — particularly financial transaction records and identity verification data — may be retained for up to 7 years to comply with financial record-keeping requirements and to support the resolution of any retrospective disputes or regulatory inqu iries.
cg999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, restricted access controls on data storage systems, regular security audits, and staff training on data protection obligations. Despite these measures, no internet transmission is completely secure, and cg999 cannot guarantee the absolute security of data transmitted to the platform.
🛡️ If cg999 becomes aware of a data security incident that affects your personal data, we will notify you directly at the contact details held on your account within a reasonable timeframe. The notification will describe the nature of the incident, the data affected, and the steps cg999 has taken or will take in response.
Your Data Rights as a cg999 Player
As a registered cg999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your registered account details and a description of your request. We will acknowledge your request within 3 business days and respond in full within 10 business days.
- Right of Access: You may request a copy of all personal data cg999 holds about you. We will provide this in a structured, readable format. There is no charge for a standard access request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings. For data that cannot be self-edited, contact support.
- Right to Erasure: You may request that cg999 delete your personal data. We will action erasure requests where no legal obligation requires us to retain the data. Where retention is legally required, we will inform you of the specific legal basis and the expected retention period.
- Right to Restriction: You may request that cg999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where processing is unlawful but you prefer restriction over erasure.
- Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests rather than legal obligation. If you object to responsible gaming monitoring, for example, we will review the objection but may be required to continue certain processing to comply with our duty of care obligations.
To exercise any of the above rights, write to us at [email protected] from the email address registered to your cg999 account, clearly stating the right you wish to exercise and — for access or erasure requests — confirming your account username. We do not accept rights requests by telephone or through third-party representatives unless a legal power of attorney has been provided.
Changes to This Privacy Policy
cg999 reserves the right to update or revise this Privacy Policy at any time. Changes will be published on this page with an updated effective date. Where a change materially affects how we process your personal data, we will notify registered players directly via the contact details held on their account prior to the change taking effect. Continued use of the cg999 platform after a policy update constitutes acceptance of the revised policy.
We recommend reviewing this Privacy Policy periodically to remain informed about how cg999 protects your data. The date at the top of this page always reflects the most recent revision. If you have any questions about this policy or about how your data is handled, please contact us at [email protected] — we are committed to responding clearly and promptly to all privacy-related queries from cg999 players in Bangladesh.
Your Privacy Matters to Us
Have questions about your data or want to explore the cg999 platform? Our FAQ page answers common queries, or visit our About Us page to learn more about how we operate.